Delivery & Refunds

What is your return policy?

If you are wanting to return or exchange your item, please contact us within 14 days of receiving the product. It must be in it’s original state. We are not liable for return costs. Please email hello@hopeandsupport.co.uk.

How much is postage?

UK delivery is FREE. International is £4.99.

What do I do if my product is damaged when it arrives?

Please contact us at hello@hopeandsupport.co.uk within 7 days of receiving your damaged product with an image. You can choose from a full refund or for a replacement.

How long will it take to receive my purchase?

If you are a customer within the UK, please expect your order within 4-7 working days. International customers can take up to 10-14 working days.

How do I change my delivery address after placing my order?

If you have accidentally entered the incorrect address or changed your mind on where you would like your order to be sent to. Please email us at hello@hopeandsupport.co.uk with your new address and name and we will try and ensure that your order is sent to your new address.